Business Support Team Leader

Posted on 26 April 2024
Applications close on 12 May 2024

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All Locations:

Dorchester

Salary Details:

£24,702 - £27,334

Vacancy Type:

Permanent

Function:

Business, Policy & Administration

Employer:

Dorset Council

Job Working Pattern:

Full time

Closing time of advert

Not Specified

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Business Support Team Leader

About The Role

Are you looking for an exciting opportunity to manage a dynamic and friendly team that provides excellent business support to the children and families in Dorset? Do you thrive on change and providing excellent service to the children and families of Dorset? If your answer is yes, then an exciting opportunity has opened within Children’s Services for a Business Support Team Leader.

We have a permanent full time (37 hour) Team Leader vacancy in our Safeguarding Quality Assurance (QA) team. This team manages the Quality Assurance Team, LADO and CIC.

This post offers the flexibility of working in a hybrid way, working from home and coming into the office weekly in Dorchester.

The experience, knowledge and skills required for this role are specified in detail in the Person Specification and Job Description, but we are looking for someone who is organised, has a flexible approach, able to effectively prioritise your own workload and that of your team and meet tight deadlines. You will need to be a positive communicator, have some line management experience, and have excellent administration and ICT skills, be able to demonstrate first class customer service, be self-motivated and able to multi-task. Whether you are working from home or are in the office, you will have an eye for detail and ability to work on your own initiative.

The working environment is busy and dynamic subject to interruptions to deal with queries from operational managers and staff and will involve taking telephone calls.

Reporting to the Business Support Manager, the role will be varied and interesting and the post holder will need to be motivated and flexible in their approach to work, confident in using their own initiative and able to prioritise a demanding workload to tight deadlines. We offer a modern approach to business support, one that embraces the latest technology and offers a valuable resource for those providing services to help children and young people.

Quality Assurance:
The QA team ensure that we provide services that are of a good standard, embracing all activity that contributes to service improvement e.g. monitor compliance with policies and procedures: identify gaps and areas for development and drive learning and service improvement. You will be managing and working with 3 QA Co-ordinators, prioritising their workload with processes associated with QA including regular audits, collecting data, running reports, note taking, practice weeks, practice observations and providing data for Ofsted inspections. These processes include working on behalf of, but not limited to, services such as: • Social Care • Early Help • Educational Services and Schools Safeguarding.

LADO:
You will be managing 2 team administrators who support the LADO (Local Area Designated Officers). The officers manage allegations against professionals working alongside children and young people, and the business support function involves note taking at initial and review meetings, updating database etc.

Children in Care (CIC):
You will be managing 2 team administrators who support the CIC team. Processing health consents, organising consultation paperwork regarding a child’s placement etc.

In addition, you will work closely with the Business Support Manager and Safeguarding Team Leader to ensure a consistent approach and service delivery model is maintained across the business support teams within Safeguarding.

Ensuring procedures are compliant with statutory obligations e.g. Data Protection
Management and prioritising of work, your own and that of your team. Review and improve business systems, processes and working practices to deliver the best possible standard of support.

You will also need to be an excellent note taker that is able to model this skill set and train the team to the same ;level of excellence when required.

We are invested in continuous improvement and developing our staff and being an employer of choice. Our service provides good quality business support, is customer focused and compliant with the Council's behaviours and standards.  As a Team Leader, the post holder would be line managing a team of 3 Quality Assurance Co-Ordinators and 4 Team Administrators.

This post offers the flexibility of working in a hybrid way providing support based in both the office as well as ‘virtual’ working from home. We maintain an effective team ethic by communicating with daily huddles, as well as using Microsoft Teams to communicate throughout the day providing a network of support within the Business Support team. Your work pattern and frequency of time spent in the office would be shaped around the needs of the business and or service needs.

We believe in creating the right culture and expect demonstration of the following behaviours:

Responsibility: We act with integrity. We are honest and we don’t attribute blame when something goes wrong. We are all part of the solution.

Respect: We are aware of our impact on others. We treat people fairly and have high expectations of ourselves and others, and value differences in approaches and opinions. We instigate and lead through positive behaviour.

Recognition: We appreciate and value the contribution of individuals and teams for work well done. We lead by taking time to provide feedback and share lessons learned and achievements to support the organisation’s development. We celebrate commitment and success.

Collaboration: We work with colleagues, residents and partners to achieve the best possible outcomes. We feel confident to share ideas, we listen and respect other points of view and set this example to each other. We value the power in combining our personal qualities, skills and experience to achieve a shared goal.

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Further Information

There will occasionally be work content of a sensitive/distressing nature and this will require resilience and confidentiality. The post will be subject to a Basic Criminal Records Check. This role is UK based and we will need to establish your Right to Work as part of the appointment process.

For further information about the role please contact Nicky Worsdale on 01305 228377 or Angela Brooker on 01305 225632.

This is a full time role at 37 hours per week.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn

About Us

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

provide more than 450 services to over 300,000 residents
have ambitious aspirations
are excited about our future
care about Dorset and all the people who live here
know that all roles make a difference and that our employees are key to our success

You will:

have access to a range of employee benefits
be part of an organisation that supports each other to grow and succeed
have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

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