All Locations
Verwood
Advertising SalarySalary Details:
£11.98 per hour
What is the vacancy type for this advertVacancy Type:
Casual
Function:
Leisure & Culture
EmployerEmployer:
Dorset Council
Job Working PatternJob Working Pattern:
Casual
Closing time of advertClosing time of advert
23:59

About The Role

This role will assist, under the supervision of the visitor services team, with the day to day operations of the Moors Valley Information Point. This aspect of the role will include serving customers, handling cash, processing various paperwork, including car park season tickets and direct debits, and selling, monitoring and replenishing shop stock. To work in partnership with the Moors Valley Team Leader and the Moors Valley Duty Rangers to ensure the efficient delivery of an effective and reputable customer journey. The role may also involve assisting in retail development. 

Specific examples include;

  • Serve a variety of customers and help with any queries they have and any issues that arise.
    Be an initial point of contact for all customers.
  • Process paperwork for all season tickets, both annual and monthly, on both the epos and ANPR system.
  • Monitor and replenish shop stock, assisting the retail development ranger to ensure the successful delivery of the retail aspect of the visitor centre.
  • Respond to voicemails, generic emails, customer suggestions and comments.

This role is based at Moors Valley Country Park and Forest in the heart of the New Forest. At Moors Valley there is something for everyone, whether you want to enjoy a peaceful walk or cycle ride through the Forest, experience a ride on an authentic narrow-gauge steam train or even Go Ape on a high wire forest adventure swinging through the tree tops. Working at the park are a team of Rangers each with their own specialism, with the main focus of this post being an Information Point Assistant as part of the Visitor Services team.

The post holder will assist with supporting customers, concessionaires and the Visitor Services team, predominantly in the busy seasons of the park; school holidays, bank holidays and weekends. This post will, with the support of the Rangers, be an initial point of contact when dealing with customer issues and queries, phone calls and emails and communication with a host of service providers.
 
The Information Point at Moors Valley is an extremely important area of the Park and team work is essential to the day to day running of this provision, therefore applicants to this role should thrive when working in a busy customer facing environment and be effective communicators when dealing with a high volume of visitors. 
 
Confidence when dealing with the general public is required and previous experience in a similar role would be beneficial but is not essential. 
 
Competence when using a number of computer software systems is essential and the ability to adapt to situations concerning this and others areas of the role are very important.  

Further Information

This is a casual role with various shifts available, the rate of pay is £11.98 per hour.
 
Interview dates will be chosen with the successful applicants once all applications have been received after closing date. 
 
The best way to contact myself regarding this role prior to application is via email or phone call using the details below: 
 
Main Moors Valley  Number - 01425 470721 

About Us

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

  • provide more than 450 services to over 300,000 residents
  • have ambitious aspirations
  • are excited about our future
  • care about Dorset and all the people who live here
  • know that all roles make a difference and that our employees are key to our success

You will:

  • have access to a range of employee benefits
  • be part of an organisation that supports each other to grow and succeed
  • have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply

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