Team Leader

Are you looking to be part of a dynamic and friendly team that is committed to providing exceptional support to children and families in Dorset?

What’s in it for you?

As a Team Leader, you will have the opportunity to make a positive impact on the lives of children in need. You'll be leading and working alongside a dedicated team that believes in open communication and collaboration. Whether you're at County Hall in Dorchester or working remotely from home, we foster a supportive work environment that values effective team meetings and seamless daily communication.

With supportive management and a dedicated team of colleagues at your side, you can always rely on the guidance and backup you need. Regular catch-up meetings will serve to celebrate your achievements and address any challenges head-on.

We take pride in our inclusive and diverse workforce. Our team openly supports and develops each other, going the extra mile to offer knowledge, time, and practical help. We celebrate individuality and promote a culture where everyone's unique contributions are recognised.

We strongly believe in fostering your personal and professional growth. Our comprehensive induction program will set you up for success, and ongoing training opportunities will keep you at the forefront of your field. You'll have the chance to shadow experienced colleagues, learn new tasks, and expand your skill set as part of your journey with us. Moreover, working in Business Support opens doors for career progression, as you collaborate with various areas across Children's Services and our wider stakeholders.

What you will be doing

This role is instrumental in driving our success. Your contributions will revolve around crucial tasks such as invoice processing, procurement management, and facilitating prompt payments, ensuring the accuracy of our financial records.

Within your responsibilities, you'll be engaged in essential activities like account reconciliations, collaborating seamlessly with various Children's Services departments to streamline payment processing, and delivering exceptional business support through administrative duties. Your expertise in data entry, correspondence management, and meticulous document control will be key to maintaining high standards.

At our core, we embrace the power of teamwork. Working closely with our talented colleagues in business support, you'll play a vital role in upholding consistency and efficiency across all operations. Handling phone calls and managing email correspondence with finesse, you'll effortlessly guide callers to the appropriate officers or teams.

About you

We are looking for highly organised individuals who thrive in a fast-paced work environment and consistently meet deadlines. Attention to detail is a must, and you should be comfortable working independently while also being an effective team player with a proactive "can do" attitude.

Proficiency in Microsoft packages, Teams, and service-specific systems such as Mosaic, Synergy, and Nexus is preferred. Training will be provided for service-based systems, but a strong working knowledge of IT, including Outlook, Word, and Excel, is essential.

Our services prioritise excellent customer focus, and you will be expected to effectively communicate with various stakeholders, including partner agencies, families, and professionals. Exceptional customer service skills are a key requirement for this role.

The working environment is dynamic and fast-paced, with occasional interruptions to address queries from operational managers and staff and telephone calls. Some teams may involve direct contact with children and families, which may occasionally involve sensitive or distressing content. Therefore, resilience and confidentiality are crucial attributes.

This is a part time post at 35 Hours over a Fixed Term for 12 months.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. 

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.  

Please note, when shortlisting, the Supporting Information forms a large part of this.

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception. 

At Dorset Council we: 

• provide more than 450 services to over 300,000 residents 
• have ambitious aspirations  
• are excited about our future 
• care about Dorset and all the people who live here 
• know that all roles make a difference and that our employees are key to our success 

You will: 

• have access to a range of employee benefits  
• be part of an organisation that supports each other to grow and succeed 
• have access to range of training opportunities which will help with your personal development and career progression 

We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone. 

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments. 

We also look for applicants who share our commitment to our values. We will ask you to evidence when you have demonstrated them as part of the selection process. 

This role is UK based and we will need to establish your Right to Work as part of the appointment process. 

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant. 

Find out more about how to apply.