Customer Services Officer

We currently have a vacancy for a Part-Time Customer Service Officer at the Purbeck Sports Centre.  The person appointed will join a small, dedicated team to help the smooth running of the Centre.

What will you be doing

Dorset Council is looking for a motivated, customer focused, team player to join the Customer Services team at Purbeck Sports Centre (Wareham).

This position has a shift pattern which is on a repeating 4 week rota basis which involves evening and weekend work. There is also an additional school holiday day shift and Bank Holidays as required and dependent on the shift pattern. The hours are averaged over the year at 12.85 hours per week.

As a first point of call for all customers you will be confident, approachable and dedicated to providing the highest standard of customer care.

The key duties for this position include;

• Handling customers enquiries both in person and over the telephone.
• Handling queries regarding the Centre, facilities, events and activities.
• Taking bookings and payments on the point-of-sale system using cash and cards
• Assisting with general administration such as record keeping, replenishing leaflets and bookings.
• Sales and Memberships
• The successful candidate will have:
• Good verbal and written communication skills
• The ability to work in a busy environment
• Good level of IT Skills
• The ability to use your own initiative
• Experience in customer services

About you

Flexibility and reliability are essential as you will be required to work a variety of shifts including evenings, weekends and holiday periods. You will be a motivated and confident individual with a background of working in a customer facing role.

You will have a good standard of verbal and written communication skills as well as excellent customer service skills for liaising with both customers and colleagues. Knowledge of computed based software’s and programmes is beneficial but full training will be provided to the successful candidate.

For more information or an informal chat please contact Mike Holland either by phone 01929 500000 or email [email protected]

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We: 

• provide essential services that support over 380,000 residents 
• work in partnership to make a real difference 
• value every role and the impact it has on our communities 
• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 
• have access to a range of benefits and support 
• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.