Care Brokerage Officer (Working Age Adults)

Join a supportive and values-driven team at the heart of adult social care in Dorset. You’ll play a vital role in helping people access the right care at the right time, while developing your skills in commissioning, negotiation, and partnership working.

You’ll work alongside colleagues who are passionate about making a difference, in a role that offers real impact, challenge, and variety. You’ll also be part of a wider commissioning function shaping services across the county.

What you will be doing

As part of the Working Age Adults Brokerage Team, you’ll source high-quality, cost-effective care packages and placements for people with a range of needs. You’ll be allocated to a specific client group—such as learning disability, mental health, autism and transitions, older people, or hospital admission/avoidance pathways—and act as a micro-commissioner to ensure the best outcomes.

Your work will involve:

• brokering individual care packages and placements in care homes or at home
• negotiating fees and securing value for money from the care market
• managing and allocating block-contracted care hours and placements
• updating systems like Mosaic and e-Brokerage accurately and consistently
• working closely with operational teams, providers, commissioners and families
• identifying savings, contributing to market development and monitoring provider performance
• escalating risks and maintaining accurate records of unmet needs and care deficits

You’ll also help support digital developments in the brokerage process, advise colleagues on the market, and contribute to contract performance monitoring.

About you

You’ll be solution-focused, resilient and collaborative, with a strong understanding of adult social care. You’ll bring experience relevant to brokering care in one of the listed client groups, and feel confident working across professional boundaries. You’ll also need to be:

• confident in negotiating and handling complex provider discussions
• organised, methodical and accurate in managing contracts and care data
• skilled in communication, both written and verbal
• comfortable working with digital systems and case management tools
• able to build relationships and navigate the wider health and care landscape

If you want to be part of a team that delivers real outcomes for people and ensures care resources are used effectively, we’d love to hear from you.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed. 

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We: 

• provide essential services that support over 380,000 residents 
• work in partnership to make a real difference 
• value every role and the impact it has on our communities 
• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 
• have access to a range of benefits and support 
• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.