Revenues Officer

We are looking for professional, customer focused, forward-thinking people who enjoy working as part of a busy, friendly team to join our Council Tax team as a Revenues Officer within the Revenues and Benefits Service. We are appointing to multiple full-time posts, but consideration can be given regarding hours for the right candidate. As a great team player, you will be adaptable in your approach to work and open to meeting the various challenges that the billing and collection of Council Tax presents.

If you have experience in working with the public and can demonstrate a confident and diplomatic approach supported by good interpersonal skills, if you are motivated by improving the customer experience and aspire to deliver a first-class service then we would like to hear from you.

You will be an active member of the team, keen to learn and adaptable to change. You must be an enthusiastic, self-motivated team player who can demonstrate the ability to learn quickly and give excellent customer service. Working within a team of dedicated people you must show the ability to make decisions under pressure and deal with changing priorities.

What you can expect to be doing

At Dorset Council, we’re passionate about giving our communities the best possible support, especially when times are tough. As part of our friendly Council Tax team, you’ll play a vital role in making sure bills are managed accurately and fairly, always balancing the rules with a human touch. You’ll help people navigate what can be a stressful process, offering reassurance, clear explanations and practical solutions.

Your days will be varied, whether you’re talking to customers on the phone, welcoming them face-to-face, or writing back to queries, you’ll bring plenty of patience, tact and understanding. From setting up new Council Tax accounts and applying discounts, to arranging payment plans and guiding customers towards self-service options, you’ll help make sure everything runs smoothly. You’ll also be there to spot when someone might need extra support, signposting to further help or safeguarding where needed.

You’ll use our MRI Revenues & Benefits system alongside document management software to keep everything up to date and accurate. But you won’t be on your own. You’ll work in a collaborative team that’s big on sharing knowledge and looking out for each other. We’ll give you all the training you need, support your professional development, including options for qualifications through the IRRV, and once you’re fully settled in, we can explore hybrid working to give you more flexibility.

With a main base at County Hall in Dorchester and an office at Westport House, you’ll be part of a service that truly values what you bring. If you’re looking for a role where your people skills, resilience and teamwork make a real difference every day, we’d love to hear from you.

About you

•  personal resilience and excellent team working skills
•  ability to learn quickly and adapt to changing priorities and tight deadlines
• effective communication skills with tact and diplomacy
• strong customer service focus
• ideally, confident using Microsoft Office products
• experience with MRI Revenues & Benefits systems and document management systems is desirable (training provided)

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.  

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We: 

• provide essential services that support over 380,000 residents 
• work in partnership to make a real difference 
• value every role and the impact it has on our communities 
• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 
• have access to a range of benefits and support 
• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.