Housing Assessors Homelessness

You’ll be joining a team that makes a real difference to people’s lives, helping to prevent homelessness and support those in housing crisis. This is a varied and rewarding role where your work will have visible, meaningful impact. You’ll develop specialist knowledge, build strong relationships across agencies, and be supported through regular supervision, training, and development opportunities.

What you will be doing
You’ll be the first point of contact for customers and partner agencies, providing clear, accurate advice and managing a caseload of people at risk of homelessness.

You’ll offer tailored support, help people stay in their homes or find sustainable alternatives, and carry out homelessness assessments in line with the law. You'll negotiate with landlords, liaise with support services, and refer to partner agencies to overcome barriers such as debt, employment issues or access to benefits. You’ll also keep detailed records, promote multi-agency working, and help clients explore low-cost home ownership options where appropriate.

About you

• passionate about preventing homelessness and supporting people in crisis
• experienced in housing advice, case management or related support work
• confident applying housing legislation and understanding legal duties
• able to build strong relationships with partner agencies and clients
• skilled at handling conflict, remaining calm and solution-focused under pressure
• organised, with a keen eye for detail and accurate record-keeping
• professionally curious, able to gather information and make fair, informed decisions
• clear communicator, both in writing and face-to-face
  
• comfortable working independently while knowing when to escalate or collaborate
  

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We: 

• provide essential services that support over 380,000 residents 
• work in partnership to make a real difference 
• value every role and the impact it has on our communities 
• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 
• have access to a range of benefits and support 
• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.