We are looking for a motivated individual to join our out of hours team in Customer Services. You will be the first point of contact for the Organisation helping our customers access a wide range of services provided by Dorset Council.
You will be working remotely from home on a four-week shift pattern starting at 00:30 through until 08:30. You will be required to work three weekends in every four, one of these weekends is covering a day shift from 08:30 until 16:30 on both that Saturday and Sunday. There is also a requirement to work on bank holidays inclusive of Christmas and Easter to support the council in providing an out of hours triage service.
There will also be a requirement in this role to fulfil administration duties to support our colleagues within the wider Organisation.
What you will be doing?
These roles are a fantastic opportunity for someone who considers themselves to be a people person, and who wishes to pursue a career in customer services or in the public sector. You will be joining an existing highly motivated, and supportive team who deliver excellent customer service through our contact centre and through digital services across the Council. We are on a digital journey to provide the best online services for those that wish to use them, to allow us more time to support those that need us most.
As part of a forward thinking, and dynamic team, you to, will be delivering excellent customer service on behalf of Dorset Council. You will receive training on many of the databases and applications used across the Council from Adult Social Care, Highways Emergencies, Housing and Homelessness to Children’s Social Care and Building Control along with other key services the council offers. You will achieve a broad range of experience, knowledge, and training.
About you
We require customer service advisors who are passionate and proactive about delivering excellent customer service and who can help with a wide range of customer enquires both on the phone and digitally.
You will be working remotely, however, the nature of the work can be fast paced, and you will need the ability to make important, time critical decisions which will affect our residents in the community.
In the ‘relevant experience’ section of the application you will be expected to explain how you meet the criteria for this role listed on the person specification. When explaining how you meet the criteria, please give examples that clearly demonstrate your skills, knowledge and experience.