Assistant Ranger Visitor Services

This role is based at Moors Valley Country Park and Forest in the heart of the New Forest. At Moors Valley there is something for everyone, whether you want to enjoy a peaceful walk or cycle ride through the Forest, experience a ride on an authentic narrow-gauge steam railway or even travel through the treetops on a high wire forest adventure with Go Ape. Working at the park are a team of Rangers each with their own specialism, with the main focus of this post to provide visitor service and administrative support to a wide-ranging countryside service.

You will be the initial point of contact for front line customer service support, alongside providing administrative support to the visitor service team at the park. The main duties of this role are designed to support the effective running of a busy countryside visitor destination. This role is hugely diverse; it means meeting lots of new people and learning all there is to know about the park and the work we do in support of the wider teams.

 The successful candidate would be expected to complete a wide variety of Information Point administration, which includes managing high volume inbound calls, responding to emails and handling face to face enquiries, along with a variety of other customer focused tasks. 

 The ideal candidate will have; experience of working in a busy customer facing environment, excellent communication skills and a background within a wide variety of administrative duties. They will also be organised and work with a strong attention to detail.

 Proficiency in using digital systems preferred, with a proactive nature and a passion for great customer service delivery. 

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.