Moorings Officer Lyme Regis

Lyme Regis Harbour is looking for someone to join our friendly and hard‑working team. Based on the harbourside, this is an excellent opportunity for someone with strong customer‑facing skills. You will be greeting customers at the reception desk, helping them with enquiries, providing a professional and first-rate service.

You will be supporting the day‑to‑day harbour activities, maintaining records, communicating with customers, corresponding by email, processing payments and financial transactions.

You do not need extensive maritime experience, but an interest in boating and a willingness to learn are important.

What you will be doing

You will support the team with a range of office and customer‑facing duties, including:

• Greeting customers at the reception desk and helping them with enquiries, ensuring customers receive the highest standard of customer care.
• Answering phone calls and emails and providing clear information.
• Processing payments, taking payments over the phone or face to face using a till checking documentation and keeping accurate records.
• Booking visiting vessels into the harbour and allocating suitable berths.
• Managing bookings and permits for the slipway and online systems.
• Updating databases, maintaining filing systems.
• Assisting with general harbour office tasks as required.

Some work will take place outside on pontoons or harbour sites in all weather.

About you

A strong candidate will be someone who enjoys working with the people and can provide a polite, friendly and professional service at all times. You should feel confident using IT systems, including email, databases and spreadsheets, and be comfortable handling payments and routine administration accurately. Good organisation and attention to detail are important, as is the ability to follow processes and keep clear records. Above all, you will be adaptable, reliable and able to work well with colleagues in a busy environment with changing priorities.

For an informal discussion about the post please contact James Radcliffe, Bridport & Lyme Regis Harbour Master, on 01308 426021 or email [email protected]

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At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.