Senior Service Support Officer - Adult Care

Are you a highly organised, proactive professional who enjoys making things happen behind the scenes? Do you thrive in a busy environment, enjoy supporting others, and take pride in delivering excellent customer service? If so, we'd love to hear from you.

We're looking for a Senior Service Support Officer to join our friendly and supportive West Dorset Locality team, based in Dorchester. This is a varied and rewarding role where you'll play a key part in supporting Adult Social Care services across the locality, helping ensure residents receive the best possible support.  This is a full time position and a 12-month fixed term contract.

You'll be part of our developing Business Support Hub, a new approach to delivering business support across the Council. As the hub continues to evolve, you'll have the opportunity to help shape ways of working, influence service improvements and contribute to the future of business support within the service.

As a Senior Service Support Officer, you'll be at the centre of the team, providing high-quality business support, helping colleagues work effectively, and identifying opportunities to improve the way we do things. No two days are the same, and you'll have the chance to build strong working relationships with a wide range of people both within and outside the Council.

What you'll be doing

You'll be involved in a broad range of activities that help our services run smoothly and effectively, including:

• providing high-quality administrative and business support to the locality team
• acting as a key point of contact for colleagues, professionals and partner organisations
• supporting and supervising Service Support Officers, helping to create a positive and supportive team environment
• maintaining accurate records and handling confidential information appropriately
• supporting service improvement initiatives and developing efficient ways of working
• collating information, producing reports and supporting data management activities
• assisting with projects and ensuring actions are progressed and completed
• working collaboratively with colleagues to provide excellent customer service and achieve positive outcomes for Dorset residents

About you

We're looking for someone who brings energy, initiative and a positive approach to their work.

You will have:

• significant administrative experience in a busy environment
• excellent organisational skills and the ability to manage competing priorities
• strong ICT skills and confidence using a range of digital systems and applications
• experience of supporting or supervising colleagues, or the ability to demonstrate leadership potential
• excellent communication and relationship-building skills
• the ability to work independently, use initiative and solve problems
• strong attention to detail and a commitment to producing accurate work
• the ability to manage confidential and sensitive information professionally
• a flexible and adaptable approach, with a willingness to embrace change and continuous improvement

Why join us?

Adult Social Care is continually evolving to meet the needs of our communities, making this an exciting time to become part of the service.

At Dorset Council, we're committed to helping our people thrive. You'll be joining a welcoming and collaborative team that values support, learning and professional development. In return, we offer:

• flexible and hybrid working opportunities where service needs allow
• a supportive and inclusive working environment
• opportunities for training, development and career progression
• the opportunity to help shape and influence a developing service
• a varied role where your contribution genuinely makes a difference
• access to Dorset Council's employee benefits package

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.