Tenancy Sustainment Officer (Rough Sleeping)

Are you passionate about making a real difference?

We’re looking for a dedicated Tenancy Sustainment Officer to support individuals moving on from rough sleeping, helping them settle into safe, sustainable homes and rebuild their futures.

In this rewarding role, you’ll provide intensive tenancy sustainment support to some of Dorset’s most vulnerable residents. You’ll work closely with clients to help them maintain their tenancies, strengthen their independence, and connect into their local communities.

You’ll collaborate with the Temporary Accommodation, Housing Register and Lettings, and Housing Options Teams, as well as a wide range of specialist support providers, landlords, and community partners to ensure a smooth journey from homelessness into long-term housing.

If you're passionate about helping people thrive, we would love to hear from you.

What you’ll be doing:
✔ Supporting former rough sleepers into permanent, sustainable accommodation
✔ Building tailored tenancy sustainment plans and delivering one-to-one support
✔ Helping clients with budgeting, benefits, tenancy management, and life skills
✔ Working closely with council teams, landlords, and support services to wrap support around the individual
✔ Promoting tenancy success, safeguarding wellbeing, and preventing repeat homelessness

What we’re looking for:

• A passion for working with vulnerable individuals and helping people achieve positive change
• Good communication and problem-solving skills
• Ability to work flexibly, independently, and as part of a wider team
• A practical, empathetic, and strengths-based approach to supporting clients
• Access to a vehicle and a full UK driving licence (essential for this role)

Experience in housing, homelessness, social care, or support work would be helpful, but it’s not essential — if you have the right attitude and a commitment to making a difference, we’ll support you to develop the skills you need.

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We: 

• provide essential services that support over 380,000 residents 
• work in partnership to make a real difference 
• value every role and the impact it has on our communities 
• support our employees to grow, develop, and thrive 

You will: 

• be part of a team that works together for a better Dorset 
• have access to a range of benefits and support 
• have access to range of training opportunities which will help with your personal development and career progression 

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply.