Inclusion Tenancy Sustainment Officer

Posted on 18 July 2025
Applications close on 03 August 2025

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All Locations:

Various

Salary Details:

£34,314 - £38,626

Vacancy Type:

Fixed Term

Fixed Term End Date:

Not Specified

Function:

Housing

Employer:

Dorset Council

Job Working Pattern:

Full time

Closing time of advert

23:59

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Inclusion Tenancy Sustainment Officer

About the role

We are seeking a compassionate and proactive professional to join our Housing Options Team as an Inclusion Tenancy Sustainment Officer. This vital role supports vulnerable tenants in maintaining their tenancies by addressing socio-economic and health challenges that may either put their existing housing at risk or be a barrier to securing stable housing.

Key Responsibilities

Improve affordability for households by uplifting and enhancing their financial situation.
Support the Tenancy Sustainment Team to promote smoking cessation through various Public Health initiatives
Develop and implement tailored support plans to promote tenancy sustainment.
Provide practical advice on budgeting, signposting to debt management, and accessing financial support through grants and charities.
Promote digital and financial inclusion through training and referrals.
Support tenants in accessing health services, mental health support, and community resources to improve their wellbeing as a step back into work.
Work to improve access to work, employment, volunteering or training as a steppingstone into work and provide advice and guidance around job seeking, working with partners, DWP, charities and employers.
Monitor progress and maintain accurate case records using our housing management system

Essential Criteria

Experience of supporting individuals with complex needs in a housing or social care setting.
Strong understanding of welfare benefits, financial inclusion, and tenancy law.
Excellent interpersonal and communication skills.
Ability to work independently but also alongside colleagues to promote workforce resilience and development.
Full UK driving licence and access to a vehicle.
Enthusiasm - we want people who want to learn and desire a challenge and have the energy and drive to make a difference to people's lives.

Further Information

Flexible hybrid working arrangements with access to several satellite offices across the Dorset Council area
Ongoing training and professional development.
A supportive and inclusive team environment.

This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.

This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders.

This position is fixed term.

For further information or an informal conversation about the role, please contact Ashleigh Johnston at [email protected]

About Us

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future. 

We: 

- provide essential services that support over 380,000 residents 
- work in partnership to make a real difference 
- value every role and the impact it has on our communities 
- support our employees to grow, develop, and thrive

You will: 

- be part of a team that works together for a better Dorset 
- have access to a range of benefits and support 
- have access to range of training opportunities which will help with your personal development and career progression

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve. 

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible. If you need any reasonable adjustments, just let us know on your application. 

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement. 

If you’re passionate about making a difference, we’d love you to join us. 

Find out more about how to apply. 

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