Head of Business Support

You’ll play a key role in shaping how Dorset Council delivers modern, efficient, and valued support services across the organisation.

This is your chance to lead a major transformation of our business support function, building a high-performing, professional hub that underpins how we work, supports our people and services, and ultimately makes a real difference for our communities.

What you’ll be doing
You’ll be leading the strategic development and operational delivery of the Business Support Hub and its spokes (Adults, Children’s, Finance, HR, and Chief Exec’s teams).

You’ll drive forward a simplified, digitally enabled service model that supports better customer experience, removes duplication, and builds strong internal partnerships.

You’ll be a visible leader across the council, working closely with senior managers, elected members, and partners to ensure our support functions are agile, future-focused, and aligned to our priorities.

You’ll also oversee workforce development, digital transformation, performance, governance, and budget management across the service.

• significant experience of leading business support or similar operational functions
• a track record of managing people, budgets and organisational transformation
• strong knowledge of local government or large public sector environments
• experience driving digital and service redesign
• confidence working with senior leaders, stakeholders and Members
• clear and inclusive leadership, promoting continuous improvement and collaboration

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.