Customer Service Officer - Health and Activity

The team manages the Moors Valley Golf Course and delivers a range of entry level activities in green and open space to communities across the Dorset Council area, helping people become more active and improve their wellbeing.

What you will be doing

This is a varied and hands-on customer service role where you will provide a professional and welcoming front-of-house service to golfers, activity participants and visitors.

In this role, you will support the day-to-day running of the centre by assisting customers with bookings, payments and enquiries, while also carrying out a range of administrative tasks to support the service. You will help prepare equipment such as golf buggies and accessible bikes, ensuring everything is ready for use and stored safely when not in use.

You will take pride in maintaining a clean, safe and welcoming environment, while responding to customer queries, feedback and any issues that arise in a professional manner.

At peak times, the centre can be very busy, so the ability to multitask, stay organised and remain flexible is essential. The role also includes responsibility for opening and closing the centre and following operational procedures to ensure everything runs smoothly.

About you

We are looking for someone who enjoys working with people and takes pride in delivering excellent customer service. You will have experience in a busy customer-facing environment and feel confident dealing with a wide range of customers in a friendly and professional way.

You will be organised and able to manage your time well, with the ability to keep accurate records and handle administrative tasks. You should feel comfortable using IT systems, including booking systems and handling payments.

You will need to stay calm under pressure, be able to manage several tasks at once, and adapt to changing priorities throughout the day. You should be able to work as part of a team and independently with a flexible approach.

Additional information

Our team are based at the Golf & Activity Centre which is within Moors Valley Country Park, this is a busy and varied environment where no two days are the same. You will be part of a team that supports golfers, residents and visitors to enjoy outdoor activities and improve their health and wellbeing.

The role includes regular weekend and bank holiday working on a rota basis. You will be required to open and close the centre and may sometimes work independently. A basic DBS check is required for this role, and a uniform will be provided.

If you have any specific queries relating to this role, please email both Jackie O’Connor, Health and Activity Officer  [email protected] and Mike Torrens; Golf and Activity Operations Officer [email protected]

Proposed interview date is Wednesday the 24th of June, held in person at Golf & Activity Centre, Moors Valley Country Park

This post requires you to have access to sensitive information. It will be subject to a Basic Criminal Records Check. See our policy on the employment of ex-offenders.

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.