Digital Services Manager

We’re looking for an experienced Digital Services Manager to work with us for 12 months to cover a period of maternity leave.

Our website is the main way people access council services. We want our online services to be easier to use, reduce demand on other channels and help improve outcomes for Dorset residents.

The Digital Services Manager has ownership of the council’s main website, intranet and digital platforms. You will make sure they are clear, accessible and designed around user needs.

Content management system and website project

We’re looking for someone who can lead a major update to the council’s website, including the move to a new content management system.

Over the next 12 months, you’ll provide senior leadership and expert oversight for a major CMS replacement, working closely with a newly appointed supplier and colleagues across project management, communications, content design, service design and ICT.

You’ll act as a champion for collaboration and user‑centred thinking, ensuring our digital platforms are accessible, resilient, designed around the needs of Dorset residents.

What you will do

You will:

• lead and manage the council’s digital services and platforms
• act as product owner for the website and content management system
• deliver a migration to a new CMS
• use data, insight and user research to improve services
• set and maintain content standards across the organisation
• make sure content meets accessibility standards and GDS guidance
• work with service teams, ICT, communications and suppliers
• manage and support a team of Senior Content Designers, Content Designers and our Information and Advice Coordinator.

What we are looking for

You will need experience of:

• leading complex websites or digital services
• delivering website transformation or CMS migration projects
• managing teams, suppliers and stakeholders
• using data and research to improve services
• developing and managing content strategy

You should also:

• understand user centred design and content design
• know how to meet accessibility standards and digital best practice
• be able to explain complex information in a simple way
• be confident making decisions and leading change
• be a people-centred line manager

While the CMS migration is a key priority for the next 12 months, this remains a broad digital leadership role with responsibility for standards, content, accessibility, user experience and continuous improvement.

Applying for this role

When applying, please show how you meet the essential experience and skills in the job description.

As this role is focused on the content management system and website project, we would also like you to show how you meet the essential criteria set out in the context statement.

At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:

At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.

We:

• provide essential services that support over 300,000 residents
• work in partnership to make a real difference
• value every role and the impact it has on our communities
• support our employees to grow, develop, and thrive

You will:

• be part of a team that works together for a better Dorset
• have access to a range of benefits and support
• receive training and development opportunities to help your career progress

We are committed to building a diverse and inclusive organisation where different skills, perspectives, and backgrounds strengthen both our council and the communities we serve.

We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.

This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.

If you’re passionate about making a difference, we’d love you to join us.

Find out more about how to apply.